faqS

Whether you have a question, need product advice, or want to request a sample – our team is ready to help.

We aim to hold stock of all items and dispatch from our UK office within 4 working days of receiving your order. UK Mainland orders are shipped via a tracked next day service. International orders can take 4-10 days to arrive with our express courier. Tracking details are issued for all orders as they are dispatched. If products are out of stock, or for quantities of 50+ items, delivery may take longer but our team will contact you with details.

Please read our terms & conditions.

Version 1, Version 1 with Added Protection and Version 3 are supplied as a pair of separate arm guards. Versions 4, 4 with Added Protection and 5 are supplied as one connected garment covering both arms, so you do not need to order a separate left and right sleeve.

Compare all six arm-guard designs and check the specification and size guide for your chosen model.

Our Version 3 Arm Guards and Turtleneck Jackets are the most popular products.

For full-arm coverage, compare Version 4, Version 4 with Added Protection and Version 5. These are connected garments covering both arms.

Check each product’s specification and fit against the areas you need to cover. Ask our team about coverage and fit if you are unsure.

Our added protection products are specifically designed for this purpose.  The ‘Version 4’ Arm Guards with added protection and ‘Version 1’ Arm Guards with additional protection reduce the pain, bruising and blunt force trauma associated with challenging behaviour injuries.

No! All garments are 100% free of Latex!

Version 3 arm guards can be worn under clothing. Version 5 arm guards can also be worn under clothing. Compare the arm guard designs and check each product’s size guide before choosing.

Our ‘Version 3’ Arm Guards are covertly worn and offer a slightly lower level of bite resistance. Our ‘version 1’ Arm Guards (our most successful model) offer a slightly higher level of bite resistance and also feature a black Cordura® fabric which is extremely durable and abrasion resistant. It also can be wiped easily in case you come in contact with any body fluids.

Yes, but care instructions vary by product. Some garments are machine washable (typically up to 104°F / 40°C or 86°F / 30°C, depending on the item), while others particularly products with added protection – should be wiped clean only.


Always follow the care instructions listed on the individual product page or specification sheet.

Version 1 with added protection and Version 4 Arm Guards are available in Black. All other products are only available in the original color, as shown in the product image.

Open your chosen product page and select Explore size guide beside the purchase options. Use that product’s measurements and fitting advice before selecting a size; sizing can differ between designs.

Compare arm guards or ask our team for fitting advice if you are deciding between sizes or combining garments.

Yes, they are specifically designed to be comfortable when worn for long periods of time.

Our BitePRO® fabric lined gloves offer bite protection to the hand. We also have several products with thumbholes which offer upper hand protection. Contact the team for details.

All garments are made out of our high technology BitePRO® fabric, one of the world’s strongest cut, tear, abrasion and bite resistant fabrics.

BitePRO® risk levels are guidance only. They are based on each product’s coverage and protective features, such as bite and scratch resistance, tear and abrasion resistance, fluid resistance, and on certain models added blunt force protection. Every environment and situation is different, so these levels are intended to support decision-making, not replace professional judgment.

If you’re unsure, we’re happy to discuss your requirements.

MEDIUM risk products typically focus on core protection, including bite and scratch resistance along with strong tear and abrasion performance. They are often lighter and more discreet, making them suitable for lower-frequency incidents or environments where comfort and extended wear are priorities.

HIGHER risk products generally provide increased coverage and/or additional protective features compared to MEDIUM risk. They are commonly chosen where challenging behavior occurs more regularly or where certain areas, such as the forearms, wrists, or upper body – are more exposed.

EXTREME risk products typically offer the highest combination of protective features, often including increased coverage and, where applicable, added elements such as fluid-resistant outer layers and/or impact or blunt force protection. These products are usually selected for higher-severity or more unpredictable scenarios.

Unfortunately we do not offer such a service. We are convinced you will like our product and it will help you protect your staff. In case you are unhappy with our products please return within 14 days and we will offer you a full refund.

Our products are specifically designed to offer protection from human bites, scratching and pinching. Our products are not suitable for use with animals.

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